Frequently Asked Questions

If you have any more detailed questions you can call our toll free support line at 1 888 777 4401

How can I place my order?

You can place your order on-line, via fax, through the mail or you can contact one of our live friendly customer care representatives who will be happy to take your order. For your convenience, we have an order form that you can print off of our website and mail it in with your check/money order or fax it to us. Please ensure that all the requested information is clearly filled out.

How can I pay for my order?

We accept all major credit cards, money orders and personal checks.

When can I expect my order?

All orders are processed immediately and shipped the same or next day. Deliveries usually take between 3 and 5 business days depending on where you live. We ship all USA bound orders from the US, and some Canadian orders ship from the US location if needed. Additional customs fees may incur, and we are not responsible for them. In general, packages to the USA take 3-5 business days and normally not longer than 10 business days. International delivery varies, often 1-2 weeks but we do ask that you allow up to 21 business days for delivery Internationally.

Will my personal information be given to anyone else?

All information that we receive is for our purposes only. We have a strict company policy against giving out customer information to mailing or fax lists.

How secure is my credit card?

All credit card numbers are encrypted in the software when the order is placed. However, if you are concerned about sending your information over the internet, you can choose to print off an order form and fax, mail or call in your order and credit card information. We don't know of any cases of credit card fraud using our shopping system over the internet.

How can I contact American Pharma? Do you have a customer care program?

American Pharma Inc. is a company striving to provide each and every one of its customers with the highest quality products and customer service possible. We do this with hands on quality control in our manufacturing along with the personal touch of our highly qualified staff to answer each and every one of your questions or concerns while providing you the service you deserve. You can reach us on our human chat-line, through email or you can speak to one of our friendly customer care representatives Monday to Friday 9am-5pm Pacific Standard Time at 1 888 777 4401.

Are the products safe?

Absolutely! American Pharma Inc. provides the highest quality of 100% all natural products. Our herbal products do not raise or lower systemic blood pressure, however if you are currently taking high blood pressure medication or anti-inflammatory medication then you may not see results. Please contact your doctor if you are taking any regular medication to ensure our herbal products won't interfere with the effectiveness of your prescriptions.

What is the return policy?

If, for any reason, you are unhappy with the performance of our products, you are entitled to a full 100% money-back refund of your purchase price. (Less shipping costs). In order to obtain a refund, the following instructions must be followed:

If the product(s) has not been used, you must return the product(s) to American Pharma Inc. within 30 days of the original purchase date, together with a short note stating "what" is being shipped back, and "why" it is being returned; or
If the product(s) has been used, you must return the unused portion of the product(s) in its original container to American Pharma Inc. within 90 days of the purchase date, together with a letter indicating the procedure followed during product use, the end results of using the product, and "why" you are dissatisfied with the product's performance. Upon receipt of these, a full refund of the purchase price will be immediately made to the purchaser, and your feedback will be promptly reviewed by our Quality Assurance Department as part of our continuous quality improvement program to insure complete customer satisfaction. Please contact us to discuss our guarantee if you have any questions. We stand behing our products 100%.
In order to take advantage of this guarantee policy you must try the product(s) for at least 60 days. We only refund those users who have tried the product for at least 60 days.
This guarantee is not effective for any 1 month supply purchases or returns, this clause only valid for penis and breast enhancement products.

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